Returns & Exchanges
At Sony Parts, we are committed to ensuring your electronics repairs are successful by offering a 30-day return window for all genuine components and accessories. If you receive a defective part or the incorrect item for your model, we provide a streamlined exchange process to get your devices back in working order.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the specific Sony part you wish to return and submit a formal request.
Prepare the Package
Place the electronic component in its original anti-static packaging and include all documentation to ensure the item is protected during transit.
Affix Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the exterior of your return box before dropping it off at an authorized carrier.
Inspection and Refund
Once our technicians verify the part's serial number and condition, your refund or replacement will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing