Frequently Asked Questions
Everything you need to know about your Sony replacement parts and orders.
Are your Sony parts genuine OEM or aftermarket?
We specialize in both Genuine Sony OEM parts and high-quality certified aftermarket alternatives. Each product page clearly indicates the manufacturer type so you can make an informed decision.
How do I ensure a part is compatible with my specific Sony model?
We recommend searching by your device's specific model number. You can find this on the back of your electronics or inside the battery compartment. If you are unsure, our technical support team can verify compatibility for you.
What is your return policy for electronic components?
We offer a 30-day return policy on most items. Please note that electronic components must be returned in their original anti-static packaging and show no signs of installation or soldering to be eligible for a refund.
How long does shipping take for urgent repairs?
Standard shipping usually takes 3-5 business days. We also offer expedited overnight and 2-day shipping options at checkout for customers who need to complete urgent repairs quickly.
Do you offer a warranty on replacement parts?
Yes, all our parts come with a minimum 90-day warranty against manufacturing defects. Some premium components may feature extended 1-year coverage as specified in the product description.
Can I cancel my order if it hasn't shipped yet?
Orders can be canceled within 2 hours of placement. After this window, our automated fulfillment system begins processing. If the item has already shipped, you will need to follow our standard return process.